Orders
How do I place an order?
Select your product, choose the available size or other options, add the item to your cart and proceed to checkout. Enter complete and accurate contact, delivery and payment information to complete your order.
How will I know that my order is confirmed?
After placing an order, you may receive confirmation by email, SMS, WhatsApp or phone. Online-payment orders are confirmed after successful payment verification.
Can I change my order after placing it?
Order changes may be requested before dispatch. Once an order has been processed or shipped, changes may not be possible.
Can ZARFINA cancel my order?
Yes. ZARFINA may cancel or hold an order because of stock unavailability, incomplete delivery details, an unsuccessful or unverified payment, an unconfirmed Cash on Delivery order or courier-service limitations.
Payments
Do you offer Cash on Delivery?
Yes. Cash on Delivery may be available for eligible orders and serviceable locations within Pakistan. Some Cash on Delivery orders may require confirmation by phone or WhatsApp before dispatch.
Which payment methods are available?
Available payment methods may include Cash on Delivery, debit card, credit card, digital wallet or other options displayed at checkout. Only the payment methods shown during checkout are available for the order.
Are online payments secure?
Online payments are processed through authorized third-party payment providers and their banking or payment partners. ZARFINA does not store complete debit or credit card numbers or card security codes.
What should I do if my payment fails?
Check that your payment details are correct and that your card, bank account or wallet has sufficient funds. You may try again or select another available payment method.
What if payment was deducted but my order was not confirmed?
A failed or pending transaction may temporarily appear as deducted. The amount may be automatically reversed by your bank, card issuer or payment provider.
If the payment remains unresolved, contact ZARFINA with your transaction reference, payment date, amount and a screenshot or receipt.
What happens if I am charged twice?
Contact ZARFINA with both transaction references and supporting payment proof. If a duplicate payment is confirmed, the additional amount will be refunded to the original payment method after verification.
Shipping
How long does delivery take?
Ready-stock orders normally take 3 to 7 working days after confirmation. Remote locations, pre-order products, public holidays and high-volume periods may require additional time.
How can I track my order?
Tracking details may be shared after dispatch by SMS, email, WhatsApp or courier notification. You may also use the Track Order page on our website.
What if my delivery is delayed?
Delivery may be delayed because of courier capacity, weather, public holidays, remote-area restrictions, an incomplete address or customer unavailability. Contact ZARFINA with your order number if the expected delivery period has passed.
Returns, Exchanges and Refunds
Can I return an item?
Returns may be accepted for eligible cases such as a wrong, damaged, defective or incomplete item. The issue must be reported within 48 hours of delivery and must meet our policy conditions.
Can I exchange a product?
An exchange may be approved for an eligible unused item, subject to inspection, stock availability and the conditions stated in our Returns & Exchanges Policy.
Are sale items returnable?
Sale, clearance or discounted items are normally not eligible for return or exchange unless they are received damaged, defective or incorrectly supplied.
How will an approved online-payment refund be issued?
An approved refund for a card, wallet or other online-payment order will normally be returned to the original payment method used for the transaction.
How long does a refund take?
Approved refunds are normally initiated within 7 to 14 working days after inspection and approval. Additional processing time may be required by the customer's bank, card issuer, wallet provider or payment gateway.
Product Information
Why does the product color look slightly different?
Product colors may vary slightly because of photography, lighting, screen settings and fabric dye lots. Minor variations of this nature are not considered defects.
Are unstitched products stitched?
No. Unstitched products are supplied as fabric sets unless the product page clearly states otherwise.
Customer Care
How can I contact ZARFINA?
Email: zarfinaofficial@gmail.com
WhatsApp: +92 320 8439072
What information should I provide when contacting customer care?
Please provide your order number and a clear description of the issue. For payment issues, include the transaction reference, payment date, amount and supporting screenshot or receipt.