These Terms of Service explain the conditions that apply when you use zarfina.com, browse our collections, place an order, or interact with ZARFINA customer care.
Overview
Welcome to ZARFINA. By accessing our website, placing an order, or using our services, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, Refund Policy and Returns & Exchanges Policy.
Use of Our Website
You agree to use our website only for lawful shopping and browsing purposes. You must not misuse the website, attempt to interfere with its security, copy our content without permission, or provide false order information.
Product Information
We make every effort to display product images, colors, prices, sizes and descriptions accurately. However, colors may slightly vary due to photography, lighting, screen settings and fabric dye lots. Minor variations do not qualify as a product defect.
Orders and Acceptance
After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or phone. ZARFINA reserves the right to accept, cancel, hold or verify an order before dispatch. We may cancel an order if stock is unavailable, payment is not confirmed, delivery information is incomplete, or the order appears suspicious.
Pricing and Payments
All prices are shown in Pakistani Rupees unless stated otherwise. Prices may change without prior notice. Payment methods may include Cash on Delivery, debit/credit card, bank transfer, JazzCash, Easypaisa or any other option available at checkout.
Cash on Delivery
Cash on Delivery may be available for eligible locations and orders. ZARFINA may confirm COD orders by phone or WhatsApp before shipping. If confirmation is not received, we may hold or cancel the order.
Order Changes and Cancellations
Order changes may be requested before dispatch. Once an order has been processed or shipped, changes may not be possible. Sale, customized, stitched, altered or special-order items may not be eligible for cancellation.
Delivery
Delivery timelines are estimates and may vary due to courier delays, address issues, weather, public holidays, stock availability or events beyond our control. Customers are responsible for providing a complete and correct delivery address.
Returns, Exchanges and Refunds
Returns, exchanges and refunds are handled according to our Refund Policy and Returns & Exchanges Policy. Items must be reported within the stated time period and must meet eligibility conditions.
Intellectual Property
All website content, including the ZARFINA name, images, product styling, text, graphics, layouts and design elements, belongs to ZARFINA or its content partners. You may not copy, reproduce or use our content for commercial purposes without written permission.
Limitation of Liability
ZARFINA is not responsible for indirect losses, courier delays, technical errors beyond our control, or customer misuse of products. Our liability is limited to the value of the product purchased from us.
Changes to These Terms
We may update these Terms of Service from time to time. The updated version will be posted on this page and will apply from the date of posting.
Contact
For questions about these terms, contact ZARFINA at support@zarfina.com or WhatsApp +92 320 8439072.