Returns & Exchanges

We want your shopping experience to feel clear and reliable. Please review the eligibility conditions before requesting a return or exchange.

Return and Exchange Window

Any return or exchange issue must be reported within 48 hours of delivery. Requests submitted after this period may not be accepted.

Eligible Cases

A return or exchange may be accepted if:

You received the wrong item.
The item was received damaged or defective.
The item was received incomplete.
The size delivered is different from the size ordered.

Product Condition

The product must be unused, unworn, unwashed, unstained, unaltered and returned with its original tags, packaging and proof of purchase.

Not Eligible

Returns or exchanges will not be accepted for:

Change of mind.
Sale, clearance or discounted items, unless defective, damaged or incorrectly supplied.
Customized, stitched, altered or made-to-order items.
Items damaged after delivery.
Washed, worn, perfumed, stained, altered or iron-damaged items.
Items returned without their original tags, packaging or proof of purchase.
Minor color variations caused by screen settings, lighting, photography or fabric dye lots.

Return or Exchange Process

Contact ZARFINA within 48 hours of delivery.
Provide your order number and clear photos or videos showing the issue.
Our customer-care team will review your request.
If approved, we will provide return-pickup or courier instructions.
The returned item will be inspected after it is received.
An exchange, store credit or refund will be processed where applicable.

Inspection and Approval

Receiving a returned item does not automatically confirm approval. ZARFINA will inspect the product, packaging, tags and supporting evidence before confirming the available resolution.

Exchanges

Approved exchanges are subject to product and size availability. If the requested replacement is unavailable, ZARFINA may offer another available product, store credit or a refund where applicable.

Refunds

Any approved refund will be processed according to our Refund Policy. Refunds for online-payment orders will normally be returned to the original payment method used for the transaction.

Courier Charges

If the return or exchange is caused by an error by ZARFINA, including a wrong, damaged, defective or incomplete item, ZARFINA may cover the applicable return-delivery charges.

Where a return or exchange is approved for another reason, the customer may be responsible for courier charges.