Privacy policy

ZARFINA respects your privacy. This policy explains what information we collect, why we collect it and how we use it when you browse, place an order or make a payment through our website.

Information We Collect

When you browse or shop from ZARFINA, we may collect:

Name, phone number, email address and delivery address.
Billing information and order details.
Payment status, transaction reference and purchase history.
Messages sent through email, WhatsApp, website forms or customer support.
Device, browser, IP address, viewed pages and website activity.

How We Use Your Information

We use customer information to:

Process, confirm and deliver orders.
Process online payments and Cash on Delivery orders.
Verify payments and prevent fraudulent or unauthorized transactions.
Provide customer support and respond to refund or dispute requests.
Send order confirmations, payment updates and delivery notifications.
Improve our website, products and shopping experience.
Send promotional messages where the customer has agreed to receive them.

Payment Information

Online payments may be processed through XPay/PostEx and its banking, card-network, wallet or payment-processing partners.

ZARFINA does not store complete debit or credit card numbers, card security codes or online-banking passwords.

Payment providers may collect and process information such as the customer name, billing details, transaction amount, payment method, device information, IP address and transaction reference to complete payments, prevent fraud and handle refunds or disputes.

Sharing of Information

We may share necessary customer information with trusted service providers, including:

Payment gateways, banks, card networks and wallet providers.
Courier and delivery companies.
Shopify and other website service providers.
Customer-support, communication and fraud-prevention services.
Government or regulatory authorities where required by law.

We share only the information reasonably required to process orders, payments, deliveries, refunds, disputes and related services.

Cookies

Our website may use cookies and similar technologies to remember customer preferences, maintain shopping-cart activity, improve website performance, measure traffic and support fraud prevention.

Data Security

We take reasonable administrative and technical measures to protect customer information against unauthorized access, loss, misuse or disclosure.

No online system can guarantee complete security. Customers should keep their account credentials, payment information and verification codes confidential.

Data Retention

We may retain order, payment and customer-support records for as long as reasonably required to complete transactions, process refunds, resolve disputes, maintain business records and comply with applicable legal requirements.

Marketing Messages

If you subscribe to email, SMS or WhatsApp updates, we may send you offers, product updates and collection announcements. You may unsubscribe or request removal at any time.

Your Rights

You may contact us to request access to, correction of or deletion of your personal information, where applicable. Certain transaction records may be retained where required for payment, dispute, accounting or legal purposes.