Shipping policy

ZARFINA delivers orders across Pakistan through trusted courier partners. Delivery times may vary depending on the destination, courier capacity, order confirmation and product availability.

Delivery Areas

We deliver to major cities and other serviceable locations across Pakistan. Remote or limited-service areas may require additional delivery time.

Estimated Delivery Timeline

Order Type	Estimated Time
Ready stock items	3 to 7 working days
Remote areas	5 to 10 working days
Pre-order or special items	Timeline stated on the product page or confirmed by customer support

Order Processing

Orders are processed after successful order confirmation. Cash on Delivery orders may require confirmation by phone or WhatsApp before dispatch.

Online-payment orders are processed after successful payment confirmation is received from the payment service provider.

Orders placed on weekends or public holidays may be processed on the next working day.

Shipping Charges

Applicable shipping charges are displayed at checkout before the customer completes the order. Free shipping may be offered during selected campaigns or on eligible orders.

Courier Delays

Delivery may be delayed due to weather, public holidays, courier capacity, remote-area restrictions, incomplete address information, customer unavailability or other circumstances beyond our reasonable control.

Delivery Address and Contact Details

Customers must provide a complete and accurate delivery address and an active phone number when placing an order.

ZARFINA is not responsible for delays or failed delivery caused by incorrect, incomplete or outdated information supplied by the customer.

Cash on Delivery

Cash on Delivery may be available for eligible locations and orders. ZARFINA may verify a Cash on Delivery order by phone or WhatsApp before dispatch.

Unconfirmed orders may be placed on hold or cancelled. ZARFINA may also restrict Cash on Delivery for customers with repeated refused or undelivered orders.

Online-Payment Orders

Orders paid through debit card, credit card, digital wallet or another online-payment method will be dispatched after successful payment confirmation.

A pending, failed or unverified payment does not confirm the order. Customers should contact ZARFINA with their transaction reference if payment has been deducted but the order was not confirmed.

Order Tracking

Once an order has been dispatched, tracking information may be shared by email, SMS, WhatsApp or courier notification where available.

Tracking updates are provided by the courier company and may take time to appear after dispatch.

Delivery Attempts and Returned Orders

The courier may contact the customer before or during delivery. If the customer is unavailable, unreachable or refuses the parcel, the order may be returned to ZARFINA.

Additional delivery charges may apply if the customer requests another delivery attempt after an order is returned because of customer unavailability or incorrect delivery information.

Damaged or Incorrect Deliveries

Customers should report a damaged, defective, incomplete or incorrect order within 48 hours of delivery and provide the order number, clear photos or video and packaging evidence.

Approved claims will be handled according to our Refund Policy and Returns & Exchanges Policy.