Refund requests are reviewed carefully. A refund is only approved when the item meets our eligibility conditions.
Refund Eligibility
You may request a refund if your item is received in any of the following conditions:
- Wrong item delivered.
- Damaged item received.
- Defective item received.
- Incomplete item received.
- Order cancelled by ZARFINA due to stock unavailability.
Reporting Time
Please report refund issues within 48 hours of delivery. Requests made after this period may not be accepted.
Proof Required
To review your refund request, we may ask for:
- Order number.
- Clear photos or video of the issue.
- Packaging photo.
- Courier receipt or delivery proof if applicable.
Non-Refundable Items
Refunds are not available for:
- Change of mind.
- Color difference caused by screen, lighting or photography.
- Items bought on sale or special discount.
- Used, washed, altered, stitched, damaged or perfumed items.
- Items without original packaging, tags or proof of purchase.
- Customized, made-to-order or specially requested products.
Inspection and Approval
After receiving the returned item, our team will inspect it. If approved, your refund will be processed according to the original payment method or another agreed method.
Refund Timeline
Approved refunds may take 7 to 14 working days after inspection. Bank, wallet or card processing times may vary depending on the payment provider.
COD Refunds
For Cash on Delivery orders, approved refunds may be processed through bank transfer, JazzCash, Easypaisa or store credit after customer verification.
Shipping Charges
Shipping charges are non-refundable unless the return is due to an error by ZARFINA, such as wrong, defective or incomplete product delivery.
Contact
To request a refund review, contact ZARFINA at support@zarfina.com or WhatsApp +92 320 8439072 with your order number and proof.