Refund policy

Refund requests are reviewed carefully. A refund is approved only when the order meets the eligibility conditions stated below.

Refund Eligibility

You may request a refund if your order is received in any of the following conditions:

Wrong item delivered.
Damaged item received.
Defective item received.
Incomplete item received.
Order cancelled by ZARFINA due to stock unavailability.
Duplicate online payment confirmed after verification.

Reporting Time

Product-related refund issues must be reported within 48 hours of delivery. Requests submitted after this period may not be accepted.

Failed, pending or duplicate online-payment issues should be reported as soon as possible after the transaction.

Proof Required

To review your refund request, we may ask for:

Order number.
Customer name and contact details.
Clear photos or video showing the issue.
Photos of the original packaging and product labels.
Courier receipt or delivery proof, where applicable.
Payment receipt, transaction reference or screenshot for online-payment issues.

Non-Refundable Items

Refunds are not available for:

Change of mind.
Minor color differences caused by screen settings, lighting or photography.
Sale, clearance or discounted items, unless defective or incorrectly supplied.
Used, washed, altered, stitched, damaged, stained or perfumed items.
Items returned without their original packaging, tags or proof of purchase.
Customized, made-to-order or specially requested products.
Orders affected by incorrect delivery information supplied by the customer.

Online Payment Refunds

Refunds for payments made through debit card, credit card, digital wallet or another online-payment method will normally be returned to the original payment method used for the transaction.

Online-payment refunds cannot normally be transferred to an unrelated card, wallet or third-party bank account.

Failed, Pending and Duplicate Payments

A payment may sometimes appear as pending or temporarily deducted even when an order was not successfully completed. In such cases, the amount may be automatically reversed by the customer's bank or payment provider.

Customers should provide the transaction reference and allow the bank or payment provider sufficient time to complete the reversal.

If a duplicate payment is confirmed, the additional amount will be refunded to the original payment method after verification.

Inspection and Approval

After receiving the returned item, our team will inspect its condition, packaging, tags and supporting evidence.

If the refund is approved, ZARFINA will notify the customer and initiate the refund through the original payment method or another agreed method where the original method cannot be used.

Refund Timeline

Approved refunds are normally initiated within 7 to 14 working days after inspection and approval.

Additional processing time may be required by the customer's bank, card issuer, wallet provider or payment gateway.

Cash on Delivery Refunds

For Cash on Delivery orders, approved refunds may be processed through bank transfer, JazzCash, Easypaisa or store credit after customer verification.

Customers must provide accurate payment details. ZARFINA will not be responsible for delays caused by incorrect information supplied by the customer.

Shipping Charges

Original shipping charges are non-refundable unless the refund is caused by an error by ZARFINA, including delivery of a wrong, defective, damaged or incomplete product.

Return-delivery charges may be the customer's responsibility unless the return is approved because of an error by ZARFINA.